Why didn't my order arrive within the 3 days?
Our boxes are sent by overnight courier. Our Courier Post provider do endeavour to deliver within 3 days. However, due to unforeseen circumstances, we are unable to guarantee that your order will arrive 100% on time all the time.
Gift box damaged by delivery company
If your gift box has been damaged during the transportation process, please send us an email to firstname.lastname@example.org with your order number and a photograph of how the gift box was received. We will put in a claim with the delivery company.
Gift Box is different from the photo
If you feel as if your box is very different from the photo, please email email@example.com a photo of how your box was received.
Please keep in mind that every Megan Fairley Luxury Gift Box is hand made and some of the products are seasonal, limited edition, or limited in supply, so there may be slight variation from box to box such as the placement of confectionary, the colour of flowers, confectionary packaging etc.
The contents may also shift slightly during the transportation process. We do package every order tightly to minimise movement.
We endeavour to make every Megan Fairley Gift Box as closely as possible to the photos and product descriptions on the website, subject to the availability of product from our suppliers. The team involved in the Gift Box packing are ex-Cadburys staff, the knowledge of quality standards with Chocolate is extremely high.
Gift Box missing products or add-ons
If your gift box is missing products or add-ons, please send us an email to firstname.lastname@example.org with your order number and a photograph of how the gift box was received. We can refund for missing add-ons. Please note a standard operating procedure + check list is followed for the packing of all gift boxes, this SOP includes a photo of each box packed.
Gift Box has the wrong product(s) inside it
If your gift box has the products or add-ons, please send us an email to email@example.com with your order number and a photograph of how the gift box was received. Please keep in mind that every Megan Fairley Box is hand made and some of the products are seasonal, limited edition, or limited in supply, so there may be slight variation from box to box such as the placement of confectionary, the colour of flowers, confectionary packaging etc. We endeavour to make every Megan Fairley gift box as closely as possible to the photos and product descriptions on the website, subject to the availability of product from our suppliers. Please not a standard operating procedure + check list is followed for the packing of all gift boxes, this SOP includes a photo of each box packed.
Box sent out, but couldn’t be delivered due to wrong person, no contact person, incorrect addresses provided or no accessibility
- Wrong person at address
- No contact person provided for the delivery
- Incorrect address provided
- No access to building
We can re-send the box, or provide a refund once the box has been returned to us.
Contents within the gift box has shifted during transport
We pack each gift box tightly to minimise movement during the transportation process, as well as include “fragile”, “perishable”, and “this way up” stickers on each box. If the contents have shifted slightly, we advise you to attempt to shift the products back into place if possible. If you feel as the contents has shifted beyond a state of repair, please email firstname.lastname@example.org
Where else can I get Chocolate Queen clothing from?
Yes Chocolate Queen clothing including the I Am Hope NZ charity t shirts are available at www.notionfashion.co.nz
What areas do you deliver to?
We deliver nationwide, and also world wide. Please allow for over one week for international movement.
Can I track my order?
Yes, of course. You will receive a tracking number via email once your shipping label has been printed by us, prior to your box being prepared. You will be able to click on the tracking link within that email to see your delivery information. Please allow some time for your tracking details to go live. Please double check your spam box if you have not received your tracking details.
How much is my delivery?
Standard shipping in New Zealand is free. Express shipping is an extra $10 this can be selected at the checkout. Overseas shipping can be selected at the checkout for $35.
What happens if the recipient is not home?
If the recipient isn’t at home, a few things will happen:
- The courier will leave the goods at the front or back door if the recipient isn't home and if there is a safe place to do so.
- If the driver is unable to leave the package, we are generally notified and we can try to arrange immediately re-delivery to an alternative address, or the box will be sent back to us.
What happens if I provided you with the wrong address?
If you provide us with an incorrect address and we deliver your order as per your instructions, we can offer a refund LESS:
50% if we are unable to deliver to the address and the order is returned to base.
20% if we are unable to send it and we have already made it.
If the box has been successfully delivered to the address you provided, you will need to pick it up from that address.
What are the estimated delivery times?
1- 3 days for standard shipping, express next working day, oversea shipments please allow for up to a week.
These are ESTIMATED delivery times, 9 times out of 10 these delivery times are accurate, however as we use a third party delivery service, we can not GUARANTEE the exact delivery date.
We recommend to order in advance.
Corporate or PR orders
Do you accept large custom Corporate or PR orders?
We certainly do - you can place your own branding and products within the boxes, please email email@example.com with information such as the number of boxes, delivery date, destination(s), and your budget. We would be happy to discuss your requirements.
Competitions and promotions
Review Megan Fairley on Facebook and Google and tag your images of our products to our social media sites @meganfairley_chocolatequeen to win $50 off any product on the site. Winners will be picked by an independent picker and winners names will only be announced after being given approval from the winner.
More competitions to come!!!
Cancellation policy can be found under Returns & Refunds at the bottom of the home page
Allergens & Nutritional Information can be found at the bottom of the home page